How Docusign closed the last offline step

In February 2025, Docusign launched Notary On-Demand, remote online notarization (RON) native to the agreement workflow its customers already use, powered by OneNotary.

They launched all 50 states on day one with no notary workforce hired by Docusign, and drove adoption led by major banks, law firms, and regulated enterprises.

Key Results

The problem: Notarization is the highest-value step in agreement workflows, and it was the step that left the platform

More than one billion documents are notarized every year and more regulated transactions are moving online. That means more agreements running through e-signature platforms that cannot finish the workflowentirely inside them today.

Docusign customers felt that break in the process. Some customers papered out, some managed their own notaries through a patchwork that wasn’t approved in every state, and others took the notarization step to competitors.

But choosing to add notarization in-house means becoming a notary employer. Notaries must be recruited, licensed, commissioned by state, trained to a consistent standard, supervised for quality and compliance, and covered for the liability that comes with regulated transactions. That’s a standalone business, unrelated to your roadmap, running every day with no end date.

The solution: An embedded on-demand notary network

After thorough due diligence to ensure that the platform and notary operations met the highest standards for regulated industries, Docusign chose to partner with OneNotary through an embedded approach. 

OneNotary supplies the credentialed workforce, routing, quality system, and compliance posture that’s invoked by API, inside the Docusign envelope, and invisible to the signer. This adds a licensed notary to the signing session without additional vendors, logins, or new software to secure and roll out to signers.

Docusign kept control of the customer, the brand, and the workflow.

Notary On-Demand draws from OneNotary’s network of 50,000+ credentialed notaries, reserving a dedicated, professionally trained in-house pool that OneNotary employs, operates, and supervises directly.

OneNotary is SOC 2 Type II attested under the AICPA’s Trust Services Criteria and is ISO/IEC 27001:2022 certified. Its remote online notarization operations comply with MISMO standards for the mortgage and real estate industry.

The platform runs on 99.99% uptime with service-level guarantees, encrypted transactions, and secure document storage.

The results: Rapid adoption, accelerating usage, and a 4.9+ out of 5 experience with leading enterprises

For Docusign

In just its first year, Notary On-Demand reached hundreds of enterprise customers, including many 
of the largest top 10 banks, law firms and insurance companies, with adoption and transaction volume accelerating.

It gives Docusign a product priced at 10x+ 
a standard envelope to sell into customers and workflows already flowing through the platform. 
It’s a differentiator in exactly the deals where 
e-signature alone isn’t enough anymore.

For Docusign’s customers

For the banks, insurers, law firms, and other Docusign customers that have deployed Notary On-Demand, they see gains in three places:

For the signer

Signers skip the extra offline notarization step entirely. A credentialed notary is available 24/7, 
on-demand, from the signer’s own home or office, connected in under a minute, and in most cases, done under five minutes. They rate the experience 
on average 4.9+ out of 5.

The satisfaction score travels up the chain, one layer of credit at a time. The signer credits the bank, the bank credits Docusign, and OneNotary, the company that actually ran the session, stays invisible. When the embedded layer performs, every brand above it collects the goodwill. That’s the compounding return on embedding a notary network that treats every session as a brand moment.