Deflect 40% of suspicious claims in your workflow

Human-to-human validation for the claims your model can't pay or deny with confidence

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Benefits for your team and customers

One trigger point, one webhook, one record from flagged claim to final decision

A flag that goes somewhere

Scoring finds the risk. The credentialed human step resolves it by turning a flag into a decision your team can stand behind. That result is then returned through the API to the decision logic that your business already runs on.

Flexible, API-first integration, in your brand

Invoke OneNotary by API at the trigger you define and get the result, session ID, IDV status, recording URL and journal hash routed straight back into your claims system. Claimants don’t leave your portal for someone else’s brand.

Credentialed notary agents on demand, in every state

A nationwide network of over 50,000 state-credentialed notary agents, backed by a dedicated in-house enterprise pool, available 24/7 in all 50 states, in English and Spanish, and trained on your claim types and standards.

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How Route deflected 40% of suspicious claims by adding a credentialed human step to its claims workflow

40%

Of suspicious claims deflected

Minutes

For honest customers to finish

Weeks

From kickoff to live in production

Route’s AI could spot a risky package claim, but spotting it didn’t settle it. A flagged “item not received” claim still ended one of two ways. They either pay a claim the team doubted, or deny a customer who might be telling the truth and then absorb the support escalation and public review that follow.

OneNotary’s human validation step was embedded directly into Route’s claims flow, triggered only on the claims it chose to send through. Claimants then complete a short recorded session with a credentialed notary agent and the result comes back to Route’s system.

With 40% of suspicious claims now deflected, honest customers finish the step in minutes. They get instant refunds, CSAT improved, and the integration went live in weeks.

OneNotary has provided us with a powerful deterrent against fraudulent claims. The live verification process is seamless for honest customers but acts as an effective barrier against fraudsters. Our partnership has noticeably improved our claims efficiency and customer satisfaction scores.

— Maxwell Astle, Trust and Safety Analyst, Route

Read the case study

Deflect more claims during the attestation process

Human-to-human validation infrastructure for your flagged claims

Human Validation Reduces Friendly Fraud

Your model confirms the data is real, but it can’t confirm the claimant understood what they were asserting and asserted it freely. A credentialed notary agent does with everything on the record.

Invisible on the Honest Path

The step fires only on the claims you select, and nothing changes for everyone else. Honest customers finish in minutes and get paid faster. Abusers typically abandon.

A Decision You Can Defend

OneNotary produces a session recording and an audit-ready journal before any dispute exists. You then pair it with your existing evidence in a chargeback or representment for a defensible decision.

A Feature You Sell, Not a Cost You Absorb

Adding human-to-human validation as a usage-based add-on inside your existing billing relationship. Bill it per session, bundle it into a premium tier, or pass it through to the shopper the way package protection already works.

Easily add human-to-human validation into your claims flow

A REST API for developers. With one trigger point and one webhook, we'll mock the step into your own portal before you commit engineering time.

Get API KEYs Documentation

Webhooks return the signed PDF, session ID, completion timestamp, IDV/KBA status, recording URL, journal hash, and X.509 metadata straight to your system of record

Compliance and Certifications

SOC2 TYPE II

ISO 27001

MISMO

What our clients say about OneNotary

Our customers speak for us. Just read the reviews

We evaluated several notarization partners, and OneNotary won on every dimension that matters to us: reliability, speed, and a genuine commitment to access.

Taher Hassonjee,
co-founder and CEO, DocDraft

How OneNotary could work inside your claims flow

A flagged claim, a recorded credentialed session, and an audit-ready record returned to your system.